Terms and conditions

Version 18 October 2026

These terms apply to everything you buy from Spellen-Direct.nl. We have written them as clearly as possible. If you are a consumer, you always keep at least the rights the law gives you. Nothing in these terms takes them away.

1. Who we are

Spellen-Direct.nl is a webshop for trading card games, board games and accessories. You can reach us at [email protected], on working days from 9:00 to 17:00. Our Chamber of Commerce number is 42198075. In these terms, “we” means Spellen-Direct.nl and “you” means the customer who buys from us.

2. What we offer

1. We describe our products as accurately as possible. Images of sealed products are examples. For single cards we state the language, finish (foil or non-foil) and condition. What the conditions Near Mint, Excellent, Good and Played mean is explained on the Card conditions page.
2. For every card and product we show how many are in stock. Products marked “Backorder” or “Pre-order” are not yet in stock: the product page shows when we expect them.
3. An obvious mistake in a price or description (for example a booster box for € 1,50) does not bind us. In that case we'll let you know as soon as possible and refund you if you have already paid.

3. Ordering

1. The purchase is concluded when you complete your order. You immediately receive a confirmation by email.
2. If we cannot deliver (all of) an order after all, for example because a single card was sold elsewhere at the same moment, we will let you know within two working days. You will then immediately get back the amount for what we cannot deliver. If you would rather cancel the whole order, you can do that too.
3. Some products have a maximum per customer, for example pre-orders of a new set. This is then stated with the product. We may limit orders above the maximum to the maximum or cancel them, and you get the difference back.

4. Prices and payment

1. All prices are in euros and include VAT. For single cards that fall under the margin scheme, VAT is not shown separately on the invoice. You'll see the shipping costs before you check out; they are also listed on the Shipping & returns page.
2. You pay via PayPal (also with iDEAL, Apple Pay, Google Pay or credit card) or by bank transfer.
3. If you choose bank transfer, please transfer the amount within 7 days. We ship your order as soon as the payment has arrived. If nothing has arrived after 7 days, we may cancel the order.

5. Delivery

1. We deliver in the Netherlands, Belgium and Germany. You can also collect your order by appointment.
2. Products that are in stock and ordered and paid for before 22:00 on a working day are shipped the same or the next working day. In the Netherlands they usually arrive the next working day. This is an expectation, not a fixed deadline. If it takes longer than 30 days, you may cancel the order free of charge.
3. We ship single cards protected in a sleeve and toploader. Cheap cards may be sent as letter post without track-and-trace; at checkout you'll see which shipping methods are available.
4. Until you have received the order, the risk is ours. If a shipment doesn't arrive or arrives damaged, let us know. We'll then send a new one or refund your money.
5. Backorder: if you order a product marked “Backorder”, we ship it as soon as it arrives. If your order also contains something else, we send everything together, unless we agree otherwise with you.
6. Pre-orders: we ship a pre-order as soon as the set has arrived with us, around the official release date. You can cancel a pre-order free of charge as long as it hasn't shipped. If the release is postponed by more than 30 days, we'll let you know and you may also cancel free of charge then.

6. Right of withdrawal and returns

1. The law gives you 14 days to change your mind. With us you get more: you may cancel your purchase within 30 days of receipt without giving a reason. This period starts on the day after you have received (the last part of) your order.
2. If you want to return something, let us know within those 30 days via [email protected]. You can use the model form at the bottom of this page, but a normal email is fine too. We will then send you the return address.
3. Send the product back within 14 days of notifying us. The return shipping costs are for you. Make sure it is well packed.
4. You may inspect a product as you would in a shop. If you go further, you are liable for the loss in value. An opened booster pack or a broken seal on a booster box, display or other sealed product greatly reduces its value: an opened booster pack can even lose all its value, because the contents can no longer be verified. So preferably return sealed products unopened. Single cards must come back in the same condition in which you received them.
5. After you cancel, you get your money back within 14 days, including the standard shipping costs of your order (if you chose a more expensive shipping method yourself, only the amount of the standard method). We may wait with the refund until the product has arrived back with us. We refund via the same payment method, unless we agree otherwise. Any loss in value is deducted; we will tell you first.
6. No cooling-off period applies to tickets for events on a fixed date, such as tournaments and prereleases (see article 8).

7. Something not right?

1. You are entitled to a product that does what you can reasonably expect of it (legal guarantee). If a product is broken, damaged, wrong or something is missing, let us know as soon as possible via [email protected], preferably with a photo. We'll fix it with a repair, replacement or refund.
2. If you feel a single card doesn't have the stated condition, language or finish, send a photo. If it isn't right, you get a different card or your money back, and we pay for the return.
3. The contents of booster packs and other sealed products are random, as made by the manufacturer. Which cards you pull is not covered by the guarantee.

8. Events and tickets

1. Tickets are valid for the event, date and time stated on the ticket. Because it is a leisure activity on a fixed date, there is no cooling-off period.
2. If you can't make it, let us know: you may give your ticket to someone else if you tell us the name of the new participant.
3. If we cancel an event, you get the full ticket price back. If we move it to another date and you can't make it then, you also get your money back.
4. During the event, the house rules of the venue apply and, for tournaments, the official rules of the publisher.

9. Loyalty points

1. With an account you earn 1 point per euro you spend on products. Shipping costs don't count. You receive the points as soon as your order is completed.
2. You exchange points in the points shop under My account for a discount code. Points and discount codes cannot be exchanged for money and are not transferable.
3. If you cancel an order or get (part of) the amount back, the points you earned with it are deducted again.
4. We may change or stop the loyalty programme. You will then be told at least three months in advance, so you can still use your points.

10. Reviews

After an order we ask you for an honest review of our shop. You get nothing in return. We publish positive and negative reviews. We only don't publish reviews that are offensive, contain advertising or mention other people's personal data. More about this on the Reviews page.

11. Liability

We are liable for damage we cause as determined by law. Insofar as the law permits, our liability is limited to the amount of the order concerned. This limitation does not apply in the case of intent or gross negligence, and does not affect your statutory rights as a consumer.

12. Complaints

If you have a complaint, email it to [email protected]. You will receive a substantive response within 14 days. If we need more time, we'll let you know within those 14 days and tell you when you can expect our answer. If we can't resolve it together, you can take your complaint to court. The Dutch Juridisch Loket can help you with this free of charge.

13. Privacy

How we handle your data is explained in our privacy policy.

14. Applicable law and changes

1. All orders are governed by Dutch law. If you live in Belgium or Germany, you keep the protection your own country's consumer law gives you.
2. We may change these terms. Your order is subject to the terms as they were on the site when you ordered.

Model withdrawal form

Only fill in this form if you want to cancel the purchase, and email it to [email protected]. Your own email with the same details is fine too.

To: Spellen-Direct.nl, [email protected]
I hereby give notice that I withdraw from the purchase of the following products:
…………………………………………
Ordered on / received on: …………………
Order number: …………………
Name: …………………
Address: …………………
IBAN (only if you paid by bank transfer): …………………
Date: …………………